NOC, managed and professional services: we run it, you grow
Our 24×7 NOC in Pune monitors every site and link. Managed and professional services cover design, migration, deployment and daily operations anywhere in India.
Key facts
- NOC
- 24×7 NOC in Pune, with country-wide field operations
- Built for
- Large internet-only WANs: hundreds of broadband and cellular links
- Managed services
- CPE, fault, configuration, performance and security management, with reporting
- Professional services
- Design, migration, integration and site deployment
- Accountability
- One SLA across hardware, firmware and platform
- Scale
- 75,000+ devices deployed; 400+ enterprise and banking customers; since 2014
Inside the Nexapp NOC
Every site, link and ticket, watched 24×7
The Pune NOC tracks link health, provider faults and field visits across your estate, and reports against one SLA.
Home / NOC
Service desk
Sites under management
1,284
100% monitored
Link availability
99.6%
This month
Open tickets
23
All within SLA
Field visits
41
This month
Open tickets
| Ticket | Site | Issue | Owner | Status |
|---|---|---|---|---|
| NOC-24811 | Branch · Indore | Broadband down; on 4G backup | Provider escalation | In progress |
| NOC-24806 | ATM · Nashik | Weak signal on SIM 1 | Field visit booked | Scheduled |
| NOC-24799 | Store · Kochi | High latency on MPLS | NOC engineer | Monitoring |
| NOC-24790 | Plant · Surat | Device replaced | Field team | Resolved |
Illustration with sample data.
- Proactive monitoringAlarms on link state, signal and usage before users notice.
- Provider escalationsThe NOC chases last-mile faults with the provider for you.
- Field dispatchCountry-wide field teams when a site visit is needed.
- One SLA reportAvailability, tickets and visits in scheduled reports.
NOC services
When a branch link drops at 2 am, someone should already be on it. Our NOC services are built for large internet-only WANs, where your business continuity depends on hundreds of broadband and cellular links. A dedicated team in our Pune NOC supports you 24×7. It keeps your network performing and minimises disruption.
- 24×7 monitoring. We watch every site, link and device around the clock, with alarms on link state, signal and data usage.
- Proactive support. Link-health trends and alarms trigger action before your users notice an outage.
- Reactive support. We handle your tickets end to end, including escalation to the last-mile provider.
- Field dispatch. We send country-wide field teams when a site visit is needed.
Managed services
Your team should not spend its week chasing router firmware. Hand the day-to-day running of your SD-WAN estate to the team that builds it.
- Managed CPE. We own device health, configuration and firmware across every one of your sites.
- Fault management. Detection, isolation and resolution of link, device and provider faults.
- Configuration management. Templates, config snapshots, change history, diff and rollback.
- Performance management. Loss, latency and jitter on every link, with Gold, Silver and Bronze SLA tiers.
- Security management. We keep firewall, IPS, antivirus and web-filtering policy current across your estate.
- Endpoint gateway security. A secured edge at every site, with post-quantum encrypted tunnels.
- Reporting. 25+ reports, including SLA violation, link availability and device uptime, delivered on a schedule as PDF, XLSX or CSV.
Professional services
Our engineers design, migrate and deploy your network at any size, from a single region to a national estate.
Design
Site types, link mix, SD-WAN topology, security policy and failover design, mapped to your applications and compliance needs.
Migration
Phased moves from MPLS, VSAT or legacy VPN to SD-WAN. Your existing sites keep working until each group is cut over.
Site deployment and implementation
We deliver your project sites anywhere, from cities to villages and remote areas. LTE connectivity removes the wait for a fixed line. Zero-touch provisioning brings each device online on power-up.
Integration
Connection to your data centres, cloud workloads, identity provider and SIEM, so the network fits the systems already in place.
How an engagement works
- Assess. An architect reviews your sites, links, applications and support model.
- Design. We propose the topology, site templates, security policy and service scope.
- Deploy. Your devices ship pre-registered and come up zero-touch; our field teams handle installation where needed.
- Operate. Our NOC takes over monitoring and management under one SLA.
- Review. You get scheduled SLA and security reports, with change history and audit trails.
The Instaroute integrated SD-WAN advantage
Most managed services are resold. One company runs the NOC, another builds the router and a third writes the software. We design the Instaroute hardware, develop the NexappOS, run the Nexapp Controller and operate the NOC. When something goes wrong, you get no finger-pointing.
- SD-WAN, SD-Branch and SD-IoT on purpose-built hardware.
- Network security at every edge, with a path to full SASE.
- Connectivity through the Nexapp Connectivity Suite (NCS), from 10,000+ service providers across 100,000+ pin codes, available as Network as a Service.
Frequently asked questions
What does the Nexapp NOC do?
It monitors every one of your sites, links and devices 24×7 from Pune.
It handles fault, configuration, performance and security management. It dispatches field teams when a visit is needed.
Can Nexapp manage a network we already own?
Yes. Managed services cover Nexapp devices already in your estate.
Professional services can migrate your other sites onto the platform in phases.
What is the difference between managed services and NaaS?
Managed services cover operations for a network you buy.
Network as a Service also bundles connectivity and hardware into one subscription per site.
Do you handle last-mile provider escalations?
Yes. The NOC raises and follows up faults with the last-mile provider as part of reactive support.
Can you deploy sites in remote areas?
Yes. LTE connectivity and zero-touch provisioning let us deliver your sites in villages and remote locations.
You do not wait for a fixed line.
What reports do we get?
You get 25+ reports, including SLA violation, link availability and device uptime.
They arrive daily, weekly or monthly as PDF, XLSX or CSV.
Tell us about your estate, and we will propose a service scope and SLA.
24×7 NOC in Pune · 75,000+ devices deployed · 400+ enterprise and banking customers since 2014.